Privacy policy.

In order for you to have a measure installed into your home under the ECO scheme we need to collect some of your personal information and share this with other organisations. We will only collect and use personal data in ways that are described here, in a way that is consistent with our obligations and your rights under the law. We will tell you if providing some of your personal data is optional. In all other cases you must provide your personal data or we will be unable to install a measure into your home under the ECO scheme. By agreeing to installation, you are agreeing to the terms as they are written.

The personal data we collect and use:

• Your name, address, and in some cases your date of birth (so we can check you are eligible for the scheme and contact you regarding your installation);
• Proof of identity (which may be collected to evidence a supporting component or for eligibility evidence);
• Copies of documents showing proof of benefits and income supplied to you by the Department for Work and Pensions, HMRC and the Ministry of Defence (this will be limited to information showing you are eligible for the scheme);
• Your phone number and email address (so you can be contacted as necessary for the Purpose outlined in this notice);
Optional: the financial amount you have contributed towards the cost of the installation (to help the Department for Business, Energy and Industrial Strategy develop future schemes)

We will share your personal data with:

• if necessary the Department for Work and Pensions will profile your data in order to provide a YES/NO response via the Energy Saving Trust to verify whether or not you receive the relevant benefits to be eligible for the scheme;
• The Office of Gas and Electricity Markets (Ofgem) will use and share your information in order to fulfil its statutory duties and if requested, share your information with the installer of the measure in order to verify whether it has been notified to Ofgem.
• Trustmark: The government-endorsed quality scheme TrustMark who provide assurance, certainty and protection to homeowners and is responsible for the administration of the ECO technical monitoring.
• Relevant companies supporting the installation: The retrofit coordinator (RC), the installer’s certification body (who monitor a sample of installations to ensure they meet the correct standards).